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Solve problems
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Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page. See Print the information and show-me-how pages.
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| Verify that the product is attached to the correct network port using a cable of the correct length.
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| Verify that cable connections are secure.
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| Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.
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| If the problem continues, try a different cable or port on the hub.
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| The computer is unable to communicate with the product.
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| Use the command prompt to ping the product from your computer. For example:
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| Verify that the ping displays round-trip times, which indicates that it is working.
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| If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
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| Incorrect link and duplex settings
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| Incorrect IP address for the product on the computer
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| Use the correct IP address.
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| If the IP address is correct, delete the product and then it add again.
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| New software programs have caused compatibility problems.
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| Verify that any new software programs are correctly installed and that they use the correct printer driver.
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| Your computer or workstation is set up incorrectly.
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| Check the network drivers, printer drivers, and the network redirection.
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| Verify that the operating system is configured correctly.
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| The protocol is disabled, or other network settings are incorrect.
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| Print a configuration page to check the status of the protocol. Enable it if necessary.
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| Use the control panel to reconfigure the network settings if necessary.
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| © Hewlett-Packard Development Company, L.P
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HP Laserjet P3010 Solve network problems