Solve common Macintosh problems

HP Laserjet P3010 hp logo Solve common Macintosh problems

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Solve common Macintosh problems

Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed incorrectly.
Make sure that the product .GZ file is in the following hard-drive folder:
●
Mac OS X V10.3 and V10.4: 
  Library/Printers/PPDs/Contents/Resources/<lang>.lproj

, where <lang> is the two-letter language code for the language that you are using.

●
Mac OS X V10.5: 
  Library/Printers/PPDs/Contents/Resources
If necessary, reinstall the software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
●
Mac OS X V10.3 and V10.4: 
  Library/Printers/PPDs/Contents/Resources/<lang>.lproj

, where <lang> is the two-letter language code for the language that you are using.

●
Mac OS X V10.5: 
  Library/Printers/PPDs/Contents/Resources
Reinstall the software. See the getting started guide for instructions.

The product name, IP address, or Rendezvous/Bonjour host name does not appear in the product list in the Print Center or Printer Setup Utility.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous/Bonjour is selected, depending on the type of connection that exists between the product and the computer.
The wrong product name, IP address, or Rendezvous/Bonjour host name is being used.
Print a configuration page to check the product name, IP address, or Rendezvous host name. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.
Replace the cable with a high-quality cable.

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The product software might not have been installed or was installed incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X V10.3 and V10.4: 
  Library/Printers/PPDs/Contents/Resources/<lang>.lproj

, where <lang> is the two-letter language code for the language that you are using.

●
Mac OS X V10.5: 
  Library/Printers/PPDs/Contents/Resources
If necessary, reinstall the software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
●
Mac OS X V10.3 and V10.4: 
  Library/Printers/PPDs/Contents/Resources/<lang>.lproj

, where <lang> is the two-letter language code for the language that you are using.

●
Mac OS X V10.5: 
  Library/Printers/PPDs/Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality.
Replace the interface cable with a high-quality cable.

A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name or IP address is being used. Another product with the same or similar name, IP address, or Rendezvous host name might have received your print job.
Print a configuration page to check the product name, IP address, or Rendezvous host name. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility.

An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to the product before printing.
●
Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB products is not installed.
When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X v10.3 or later.
●
Ensure that your Macintosh has the appropriate USB software from Apple.
Hardware troubleshooting
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB cable.
●
Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
●
Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
HP Laserjet P3010 note Solve common Macintosh problems NOTE:

The iMac keyboard is a nonpowered USB hub.

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HP Laserjet P3010 Solve common Macintosh problems