| The correct size paper is not loaded.
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| Load the correct size paper.
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| Load paper in the input tray.
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| The correct paper type for the input tray is not selected in the product control panel.
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| From the product control panel, select the correct paper type for the input tray.
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| Paper from a previous jam has not been completely removed.
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| Open the product and remove any paper in the paper path. Closely inspect the fuser area for jams.
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| None of the optional trays appear as input tray options.
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| The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays.
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| An optional tray is incorrectly installed.
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| Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product.
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| The paper size is not configured correctly for the input tray.
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| Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
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| The guides in the tray are not against the paper.
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| Verify that the guides are touching the paper.
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