| Manual feed is selected in the software program.
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| Load Tray 1 with paper, or, if the paper is loaded, press the OK button.
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| The correct size paper is not loaded.
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| Load the correct size paper.
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| Load paper into the input tray.
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| Paper from a previous jam has not been completely removed.
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| Open the product and remove any paper in the paper path.
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| The paper size is not configured correctly for the input tray.
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| Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
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| The guides in the tray are not against the paper.
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| Verify that the rear and width paper guides are touching the paper.
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| The manual-feed prompt is set to ALWAYS. The product always prompts for manual feed, even if the tray is loaded.
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| Open the tray, reload the media, and then close the tray.
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| Or, change the manual-feed prompt setting to UNLESS LOADED, so that the product prompts for manual feed only when the tray is empty.
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| The USE REQUESTED TRAY setting on the product is set to EXCLUSIVELY, and the requested tray is empty. The product will not use another tray.
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| Or, change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The product can use other trays if no media is loaded in the specified tray.
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