HP Laserjet P3010 > Solve problems

• HP LaserJet P3010 Series Printers
  • Trademark and Copyright Information
  • Product basics
    • Conventions used in this guide
    • Product comparison
    • Environmental features
    • Product features
    • Product views
      • Front view
      • Rear view
  • Control panel
    • Control-panel layout
    • Use the control-panel menus
      • Use the menus
    • Show Me How menu
    • Retrieve job menu
    • Information menu
    • Paper handling menu
    • Manage supplies menu
    • Configure device menu
      • Printing menu
        • PCL sub-menu
      • Print Quality menu
      • System setup menu
      • I/O menu
        • Embedded Jetdirect and EIO
      • Resets menu
    • Diagnostics menu
    • Service menu
  • Software for Windows
    • Supported operating systems for Windows
    • Supported printer drivers for Windows
    • HP Universal Print Driver (UPD)
      • UPD installation modes
    • Select the correct printer driver for Windows
    • Priority for print settings
    • Change printer-driver settings for Windows
    • Remove software for Windows
    • Supported utilities for Windows
      • HP Web Jetadmin
      • Embedded Web server
      • HP Easy Printer Care
    • Software for other operating systems
  • Use the product with Macintosh
    • Software for Macintosh
      • Supported operating systems for Macintosh
      • Supported printer drivers for Macintosh
      • Remove software from Macintosh operating systems
      • Priority for print settings for Macintosh
      • Change printer-driver settings for Macintosh
      • Software for Macintosh computers
        • HP Printer Utility
          • Open the HP Printer Utility
          • HP Printer Utility features
      • Supported utilities for Macintosh
        • Embedded Web server
    • Use features in the Macintosh printer driver
      • Create and use printing presets in Macintosh
      • Resize documents or print on a custom paper size
      • Print a cover page
      • Use watermarks
      • Print multiple pages on one sheet of paper in Macintosh
      • Print on both sides of the page (duplex printing)
      • Store jobs
      • Use the Services menu
  • Connectivity
    • USB connection
    • Network configuration
      • Supported network protocols
      • Configure the network product
        • View or change network settings
        • Set or change the network password
        • Manually configure IPv4 TCP/IP parameters from the control panel
        • Manually configure IPv6 TCP/IP parameters from the control panel
        • Disable network protocols (optional)
          • Disable IPX/SPX, AppleTalk, or DLC/LLC
        • Link speed and duplex settings
  • Paper and print media
    • Understand paper and print media use
    • Supported paper and print media sizes
    • Custom paper sizes
    • Supported paper and print media types
    • Tray and bin capacity
    • Special paper or print media guidelines
    • Load trays
      • Paper orientation for loading trays
      • Load Tray 1
      • Load Tray 2 or an optional 500-sheet tray
    • Configure trays
      • Configure a tray when loading paper
      • Configure a tray to match print job settings
      • Configure a tray by using the Paper Handling menu
      • Select the paper by source, type, or size
        • Source
        • Type and size
    • Use paper output options
      • Print to the top (standard) output bin
      • Print to the rear output bin
  • Use product features
    • Economy settings
      • EconoMode
      • Sleep delay
        • Set sleep delay
        • Disable or enable sleep mode
      • Wake time
        • Set the real-time clock
        • Set the wake time
    • Use job-storage features
      • Create a stored job
      • Print a stored job
      • Delete a stored job
    • Walk-up USB printing
  • Print tasks
    • Cancel a print job
      • Stop the current print job from the control panel
      • Stop the current print job from the software program
    • Use features in the Windows printer driver
      • Open the printer driver
      • Use printing shortcuts
      • Set paper and quality options
      • Set document effects
      • Set document finishing options
      • Set job storage options
      • Obtain support and product-status information
      • Set advanced printing options
  • Manage and maintain the product
    • Print the information and show-me-how pages
    • Use the HP Easy Printer Care software
      • Open the HP Easy Printer Care software
      • HP Easy Printer Care software sections
    • Use the embedded Web server
      • Open the embedded Web server by using a network connection
      • Embedded Web server sections
    • Use HP Web Jetadmin software
    • Use security features
      • IP Security
      • Secure the embedded Web server
      • Secure Disk Erase
        • Data affected
        • Additional Information
      • HP Encrypted High Performance hard disks
      • Hardware integration pocket
      • Secure stored jobs
      • Lock the control panel menus
      • Lock the formatter
    • Manage supplies
      • Print-cartridge storage
      • HP policy on non-HP print cartridges
      • HP fraud hotline and Web site
      • Supplies life
    • Replace supplies and parts
      • Supply replacement guidelines
      • Change the print cartridge
    • Install memory, internal USB devices, and external I/O cards
      • Overview
      • Install memory
        • Install product memory
      • Check DIMM installation
      • Save resources (permanent resources)
      • Enable memory for Windows
      • Install internal USB devices
      • Install EIO cards
    • Clean the product
      • Clean the exterior
      • Clean the paper path
    • Upgrade the firmware
      • Determine the current firmware version
      • Download new firmware from the HP Web site
      • Transfer the new firmware to the product
        • Use the flash executable file to update the firmware
        • Use FTP to upload the firmware through a browser
        • Use FTP to upgrade the firmware on a network connection
        • Use HP Web Jetadmin to upgrade the firmware
        • Use Microsoft Windows commands to upgrade the firmware
      • Upgrade the HP Jetdirect firmware
  • Solve problems
    • Solve general problems
      • Troubleshooting checklist
      • Factors that affect product performance
    • Restore factory settings
    • Interpret control-panel messages
      • Control-panel message types
      • Control-panel messages
    • Jams
      • Common causes of jams
      • Clear jams
        • Clear jams from Tray 1
        • Clear jams from Tray 2 or an optional 500-sheet tray
        • Clear jams from the top cover
        • Clear jams from the rear door and the fuser area
        • Clear jams from the duplexer
      • Jam recovery
    • Paper-handling problems
      • Product feeds multiple sheets
      • Product feeds incorrect page size
      • Product pulls from incorrect tray
      • Paper does not feed automatically
      • Paper does not feed from Tray 2, 3, or 4
      • Transparencies or glossy paper will not feed
      • Envelopes jam or will not feed in the product
      • Output is curled or wrinkled
      • Product does not duplex or duplexes incorrectly
    • Solve print-quality problems
      • Print-quality problems associated with paper
      • Print-quality problems associated with the environment
      • Print-quality problems associated with jams
      • Image defect examples
      • Repetitive defects ruler
    • Solve performance problems
    • Solve connectivity problems
      • Solve direct-connect problems
      • Solve network problems
    • Solve walk-up USB printing problems
    • Product software problems
    • Solve common Windows problems
    • Solve common Macintosh problems
  • Appendix A Supplies and accessories
    • Order parts, accessories, and supplies
    • Part numbers
      • Paper-handling accessories
      • Print cartridges
      • Memory
      • Cables and interfaces
  • Appendix B Service and support
    • Hewlett-Packard limited warranty statement
    • HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
    • End User License Agreement
    • Customer self-repair warranty service
    • Customer support
    • Repack the product
    • Service information form
  • Appendix C Specifications
    • Physical specifications
    • Power consumption, electrical specifications, and acoustic emissions
    • Operating environment
  • Appendix D Regulatory information
    • FCC regulations
    • Environmental product stewardship program
      • Protecting the environment
      • Ozone production
      • Power consumption
      • Toner consumption
      • Paper use
      • Plastics
      • HP LaserJet print supplies
      • Return and recycling instructions
        • United States and Puerto Rico
          • Multiple returns (more than one cartridge)
          • Single returns
          • Shipping
            • Residents of Alaska and Hawaii
        • Non-U.S. returns
      • Paper
      • Material restrictions
      • Disposal of waste equipment by users in private households in the European Union
      • Chemical substances
      • Material Safety Data Sheet (MSDS)
      • For more information
    • Declaration of conformity
    • Safety statements
      • Laser safety
      • Canadian DOC regulations
      • VCCI statement (Japan)
      • Power cord statement (Japan)
      • EMC statement (Korea)
      • Laser statement for Finland
      • Substances Table (China)
  • Using accessibility shortcut keys in the Help Viewer
  • Using the HTML Help Viewer

HP Laserjet P3010